Delivery Terms & Conditions

Free Delivery on all Online Orders over £95 (UK Mainland only)

Delivery is free for all order placed online over the value of £95, as long as they are being delivered to the UK mainland.

Delivery Outside the UK

We welcome any international orders and regularly send awards all around the world. When you enter your delivery address, you will be given a guide price for delivery to that specific country. This may be subject to change, depending on the size and weight of the particular consignment. We endeavour to keep International carriage charges as low as possible, and prices start from only £12.95.

If you would like an exact price before you order, please e-mail or call us with the details of your order and delivery address, and we will confirm the price and timescale of the delivery.

Delivery Timescale

At EC Awards, we strive to provide accurate delivery information for all our products. Each product page on our website shows the estimated lead time for that item, which can range between 3-12 days depending on the product and the time of year. We update these lead times regularly to reflect the live delivery times.

Please note that every order for awards includes an artwork proof created for you to approve the layout and details of your engraving or colour printing. We cannot engrave or print your awards without your approval, so any delay in approving the proof may result in a delay for the delivery of your awards. If we anticipate a delay due to proof approval, we will notify you promptly.

Express Delivery

We understand that sometimes you may need your awards delivered more quickly and we have a page dedicated to express delivery where we have a selection of products that have the shortest lead time available, which is always updating based on availability and demand. These products can be viewed in our “Express Awards” category on our website. Please note that an artwork proof will still need to be approved before we can proceed with engraving or printing, so quick approval of the proof is necessary to ensure the shortest possible delivery time.

Delivery Method

All of our awards are shipped using one of the leading couriers (DPD, Interlink, DHL, UPS or Fedex). This is dependent on where in the UK or internationally they are being sent. As soon as the consignment has been sent, we will be happy to provide tracking details for you. Please contact us for the tracking information.
Delivery Packaging

The bulk of the products we supply are fragile, and so we will make every effort to ensure they arrive without any damage. With this goal in mind, we rather use too much packaging, than too little. We understand that your presentation may be imminent, so we’d rather go to these lengths to avoid any unnecessary breakages.