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FAQ

EC Awards FAQs

New to ordering awards? Check out some of our most commonly asked questions about the ordering and delivery of awards.

For any other questions, or to place an order today, please do not hesitate to contact us by calling 020 8722 0253 or emailing sales@ecawards.co.uk.

Placing an order

Browse our website and discover our range of different awards and trophies by style, achievement or type. You can place an order and pay directly on our website for many of these. To order bespoke awards and financial tombstones which are tailor-made to your requirements,  get in touch with us by email, phone or by filling in our online enquiry form and we will take it from there.

If you want to place a bulk order, have further questions, need advice, or want to request a faster delivery on any of our awards, we’re always happy for you to contact us via phone, email or the enquiry form.

We look forward to hearing from you!

No. If you don’t want to place the order online, you can e-mail the details of the items you want and your logo and customisation requirements. We will confirm costs and delivery times and can proceed with the order from there.

Yes. Each order is subject to an Origination charge of £25 per order (not award), and a Delivery charge which is £10.95 in the UK.

The prices on our website generally reflect the cost of awards bought in small quantities. We can offer discounts on bulk orders on many of our products, so please just get in touch with us for a bespoke quotation.

Yes, EC Awards are specialists in creating custom awards. We offer a free design service as standard for all orders, so whether you have an existing idea of how you want your award to look, or you want some advice, we’re here to help. The options are unlimited: you can design the size, material, and shape exactly to your requirements – and we have plenty of options for a range of budgets. 

Yes. We limit the range we show on our site, so that we give a good cross-section of many of the styles that are available. We can source almost any other award that you may require. Send us the details and put us to the test!

No, there is no minimum order requirement for ordering awards. EC Awards can deliver orders from individuals and businesses requiring one-award to large-scale corporate events looking for hundreds of awards.

EC Awards supply awards to both individuals and businesses, and with no minimum or maximum order requirement, make EC Awards your first choice when ordering awards, whatever the occasion or achievement

Yes, we can cater for requirements of hundreds of awards for large-scale award ceremonies. We understand how pivotal the physical trophy is when hosting an awards ceremony and so we will work closely with our customers to ensure everything is delivered with time to spare and in pristine condition. With over 45 years experience delivering awards and trophies to businesses, EC Awards can be trusted to deliver.

Most of our awards are supplied in presentation boxes, although some are supplied in white card boxes, and some are just bulk packed.  You can find details of how each of the awards are packaged when on the product page within the “packaging” section.

If you are considering buying a quantity of awards and would like to see a sample first, we can produce one award for you, although we would need to charge for that, so please get in touch for details.

We accept payment by all major credit or debit cards, including American Express. You can also pay using PayPal or by Bank Transfer.

Every order (not award) placed with EC Awards is subject to a small origination charge of £25.

This one-off cost covers all aspects of the design and set-up of your award. It includes design time to adjust artwork to suit your logo and personalisations, proofs, unlimited amendments and the preparation of both the award and engraving/printing machinery for customisation. 

Please speak to us if you require any further explanation.

Engraving And Printing

Yes. We send a proof of the customisation for every award we create. After this, you can send amends and changes as many time as you wish until it is exactly to your requirements. Nothing will be printed or engraved until you have approved the proofs.

If you want to place a bulk order, have further questions, need advice, or want to request a faster delivery on any of our awards, we’re always happy for you to contact us via phone, email or the enquiry form.

We look forward to hearing from you!

No, our award prices do not include engraving. The costs of engraving vary per product and start from as little as £6. To find out the cost of engraving for each award, once on a product page, select the award size and the cost of the customisation will be revealed. 

Ideally we’d like the logo / artwork files sent as JPEG, EPS or PDF files.

If you don’t have it in the correct format, please send us what you have. We will be able to get this converted or re-drawn, although there may be a small cost for this, depending on the complexity. We would ask you to approve any cost before we proceeded.

That’s not a problem. It’s a good idea to place the order as soon as you are ready, so that we can reserve the stock, and be ready for when you do have the names. You just need to let us know when you place the order that there are other details to follow.

Delivery

The standard delivery time frame is 6 or 7 working days, depending on the product. Some products will be available on an Express Service that is guaranteed at 4 working days, but usually within 3.

We like to go above and beyond for our customers though, so please do not hesitate to contact us if your order is needed quicker than this. We will always do our best to accommodate and achieve a quicker delivery date – on some occasions, we have turned things around within 24 hours! Simply call or email us with your request, and we’ll let you know.

If you want to place a bulk order, have further questions, need advice, or want to request a faster delivery on any of our awards, we’re always happy for you to contact us via phone, email or the enquiry form.

We look forward to hearing from you!

It’s certainly difficult, but we have sometimes achieved this, so it’s worth giving us a call to ask.

Yes, we regularly deliver awards across Europe and also globally. We would need to give you a quotation for the delivery prices outside of Europe.

Yes, EC Awards can arrange to deliver orders to separate addresses.

Here at EC Awards, we are continuously tracking each and every one of our orders from our customers. So at any time you want to know your order status, please drop us an email or a call.