First Time Ordering Awards?

We're Happy To Help

If you’ve just been given the task of ordering some awards, you’ve probably got a few questions regarding the process, as this isn’t an everyday purchase for most people.

At EC Awards we have over 40 years’ experience of supplying awards, so we’ve used that to try and answer the most common questions and concerns.

We are happy to take your orders either online through our e-commerce website, or offline following e-mail or phone enquiries.

When You Place An Order Online :

*The standard delivery time will be 6 or 7 working days depending on the product. However, some products will show an Express Delivery option at 4 working days. If your awards are needed sooner than that, all is not lost, as we can sometimes engrave and deliver orders in as little as 2 days depending on the volume of work at that time. All you need to do is call or e-mail our sales team with your requirements, and we will confirm whether it’s possible or not.

What's Next?

After you’ve completed and paid for your order, you will receive confirmation by e-mail. We will start to work on the artwork proof of your engraving and will e-mail you a PDF to approve before we engrave or print any of your awards. If you have any amendments or want to change any of the details, that’s no problem at all. We’ll send you revised proofs until you are totally happy with the layout.

When your awards have been completed, we will pack these securely and send them on an overnight service with a courier. If you would like to track the delivery, we can provide you with tracking details.

If you don't have all the engraving details, you can still order your awards online!

When you get to the stage where you are asked to add your customisation, please just tell us ‘Customisation details to follow’ in the Notes section. We will reserve the stock for your order and liaise with you regarding when you will have the details and when you would like delivery.

You Don't have to place your order through our e-commerce website

If you are undecided about what product to order, want some advice or maybe clarification on pricing, then just send us an e-mail or call the sales team. We can help you decide which award might be most suitable and which branding method would work best with your logo.

From there we will give you a final quotation, and when you’re happy with that you will receive an Order Confirmation. The rest of the process will be exactly the same as if you’d ordered online.

If you need any more information, please consult our FAQ